Shipping & Returns
Jewellery is delicate, please take good care of it.
As all of our items are handmade, please expect some imperfections and individual characteristics of each piece.
Regular shipping will incur a flat fee of $5.00AUD within Australia.
Express shipping will incur a flat fee of $10.00AUD within Australia.
International shipping will incur a flat fee of $20.00AUD
Pick up: Free pick up is available from our offices in Brunswick between business hours - Monday - Friday, 9am - 5pm. Email us at firstname.lastname@example.org after your purchase for this option.
Rings, necklaces, bracelets and cuffs:
In the case that you change your mind about a purchase, please email email@example.com within seven days of receiving an item detailing your intent to return an item. Once returned, a credit note will be issued to the sum of the original item. Maxine McQueen does not offer cash refunds unless an item is deemed faulty.
Items must be returned within fourteen days of purchase for domestic orders and thirty days for international orders. The cost of return shipping is covered by the customer. Please return items in their original packaging.
Due to hygiene purposes, Maxine McQueen does not accept returns on earrings. All sales are final unless the item is deemed faulty.
All our items are carefully inspected and packed before we ship them to you. Goods are classified as faulty if they are damaged upon arrival. Please keep all of the original packing material and contact us as soon as you receive a faulty item. On return of the item we will investigate the damage and issue you a refund.